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Return and Refund Policy

At LUKESON Lighting and Electrical Services, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to make the process as seamless as possible. Please review the following guidelines:

Returns:

  • You may return any unused or uninstalled product within 30 days of the purchase date for a full refund or exchange.

  • To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number.

  • All returned items must be in their original packaging and in new, unused condition to qualify for a refund or exchange.

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.


Refunds:

  • Once your return is received and inspected, we will process the refund to the original method of payment within 7-10 business days.

  • Refunds will be issued for the purchase price of the returned item(s) minus any applicable shipping charges.

  • Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.


Exchanges:

  • If you would like to exchange an item for a different size, color, or model, please contact our customer service team to arrange for the exchange.

  • Exchanges are subject to product availability. If the desired item is not available, a refund will be issued for the returned item(s) according to our refund policy.

  • Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.

  • We may require photographic evidence of the damage or defect to facilitate the return process.


Contact Us:


If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at [insert contact information]. We are here to assist you and ensure your satisfaction with every purchase from LUKESON Lighting and Electrical Services.

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